Solving Connection Issues with Microsoft 365 and Make.com Mail Module

Hey there, Make.com users! I've noticed a common issue popping up in our community - having trouble connecting a Microsoft 365 account with the Mail module. It seems like the folders just won't load and the mail module doesn't work as expected. So, let's dive into this problem and find a solution together.

The Problem

After successfully connecting a Microsoft 365 account with the Mail module, the folders don't load and the mail module doesn't function properly. This can be quite frustrating, especially when you're trying to streamline your workflow.

The Solution

Instead of using the Mail module, try using the Microsoft 365 Email module. This should work fine and allow you to access your emails without any issues. However, if you prefer working with plain text instead of HTML, you can use the text parser module → html to text.

If you wish to use the generic email module, you'll need to create a connection with Microsoft SMTP/IMAP OAuth. There are currently no reported issues with this type of connection.

Troubleshooting Tips

If you continue to experience difficulties after trying the suggestions above, it may indicate an issue specific to your MS account or MS workspace. In that case, please open a ticket with the Make.com support team for further investigation or reach out to MS support.

Summary

In conclusion, if you're having trouble connecting a Microsoft 365 account with the Mail module, try using the Microsoft 365 Email module or the text parser module → html to text. If these solutions don't work, reach out to the Make.com support team or MS support for further assistance. Remember, you're not alone in this - we're here to help each other out!

You do have further questions?

Ask your question via E-Mail: Richard@make-app.de
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