Effective Contacting Support Guide for Make.com Users

Have you ever tried to send a message from within your admin portal and received an error message? You're not alone. This is a common issue that many Make.com users face. But don't worry, we have a solution for you.

Problem

The problem arises when you try to send a message from within your admin portal. Despite clearing cache/cookies and trying on several browsers, the same error message appears on all systems. This can be frustrating, especially when you need to contact support urgently.

For security, I blocked out my email address, but in the fields the email address is fully written.

Solution

The solution to this problem is quite simple. Instead of trying to send a message from within your admin portal, try to log a ticket from the Help Center. This alternative method has proven to be effective for many users.

Step-by-step guide:

  1. Go to the Help Center.
  2. Log a ticket detailing your issue.
  3. Wait for a response from the support team.

Troubleshooting Tips

If you're still having trouble after following the steps above, try the following:

  • Ensure that you're not attaching any files when logging a ticket.
  • Try logging a ticket from a different device or browser.

Conclusion

In conclusion, if you're having trouble sending a message from within your admin portal, try logging a ticket from the Help Center. This method has proven to be a reliable alternative. Remember, the support team is always there to help you. Don't hesitate to reach out if you're facing any issues.

You do have further questions?

Ask your question via E-Mail: Richard@make-app.de
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