Solving Custom Fields Issue in Jira Cloud Platform for Make.com Users

Hey there, fellow Make.com users! Have you ever encountered a situation where you're running the 'Get an Issue' action via the Jira Cloud Platform and trying to use the output in a JSON Aggregation, but you're unable to use all the Jira output? Specifically, you're missing certain custom fields? Well, you're not alone. I've been there, and I've found a solution.

The Problem

While using the 'Get an Issue' action, I noticed that not all custom fields were available for use in the JSON Aggregator. Even though the Jira Cloud Platform connection was returning all the custom fields (as confirmed via the output bundle), some fields were missing in the list of usable custom field values. Interestingly, when I removed one custom field in Jira, an extra custom field appeared in the list.

The Solution

After some investigation, I found a workaround. Instead of using the 'Get an Issue' action, I switched to a general request where I defined my own call. This way, I had control over what information was returned. This approach not only solved the problem of missing custom fields but also reduced data usage as I could control the output of the relevant fields I needed.

Troubleshooting Tips

If you're facing a similar issue, here are some steps you can take:

  1. Confirm whether you're getting only some custom fields, but not all. If you delete a field, does that force the module to get an additional Custom Field that it didn’t get previously?
  2. Try replicating the API call in Postman or another API testing tool. If you get the same results there, then this might be a Jira API issue.
  3. Consider switching to a general request where you define your own call. This gives you more control over the returned fields.

Conclusion

In conclusion, while the 'Get an Issue' action in the Jira Cloud Platform can be useful, it may not return all custom fields for use in a JSON Aggregator. However, by switching to a general request and defining your own call, you can control the returned fields and ensure you have all the data you need. Happy automating!

You do have further questions?

Ask your question via E-Mail: Richard@make-app.de
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