Troubleshooting Guide for Make.com Users: How to Successfully Send Videos via WhatsApp

Hey there, Make.com users! Today, we're going to tackle a common problem that some of you might have encountered when trying to send a video to a user after starting a conversation on WhatsApp. The video seems to upload successfully, but the message never arrives. Sounds familiar? Don't worry, we've got you covered!

Understanding the Problem

So, you've got a video stored on OneDrive that you want to send to a user after starting a conversation on WhatsApp. You've followed all the steps, the logs show that the video has downloaded successfully, and it's uploaded to WhatsApp. You even get a response from the client with the video option, but the message never arrives. Frustrating, right?

The Solution

After some digging, we've found the solution. It turns out that the WhatsApp API has a limit for videos - only a maximum of 16 MB are allowed. If you've been trying to upload a video larger than this, that's likely where the problem lies. The tricky part is that the API returns an OK response, so no error is displayed, leading you to believe that everything is fine.

Step-by-Step Guide

  1. Check the size of the video you're trying to send. If it's larger than 16 MB, you've found the culprit.
  2. Compress the video or choose a smaller one. Remember, it needs to be 16 MB or less.
  3. Try sending the video again. This time, it should go through without a hitch.

Troubleshooting Tips

If you're still having trouble, here are a few things you can try:

  • Double-check the size of your video. Even a few kilobytes over the limit can cause issues.
  • Make sure the video is properly uploaded to OneDrive and that the download link is working.
  • Try sending the video to a different user to see if the problem is with the recipient's WhatsApp.

Wrapping Up

And there you have it! A simple solution to a frustrating problem. Remember, the key is to keep the size of your video under the 16 MB limit set by the WhatsApp API. We hope this guide has been helpful and that you'll be able to send your videos without any issues from now on. Happy making!

You do have further questions?

Ask your question via E-Mail: Richard@make-app.de
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